Billing & Refund Policy
Plans and charges
- SignageLite has one plan, priced per screen per month (currently US$7.99 per screen per month). The price is shown on our pricing page and in the dashboard under Billing before you subscribe, together with any taxes that apply.
- You are billed monthly through PayPal (PayPal account or card), for the number of screens on your subscription. Your subscription renews automatically each month until you cancel.
- Adding screens updates the subscription quantity; the new amount applies from the next charge.
Free trial
- New accounts get a 7 day free trial with every feature. You don't need to give payment details to start it, and you are not charged unless you subscribe.
- If you subscribe during the trial, your first payment is taken when the trial ends.
- If the trial ends without a subscription, your account becomes view-only: your screens keep showing what they already have, your content is kept, and editing and publishing come back as soon as you subscribe.
- Accounts opened on our earlier free plan (before 12 October 2026) keep the free screen they had.
Cancelling
- Cancel any time from Billing in the dashboard or from your PayPal account (Settings, Payments, Automatic payments).
- Your subscription stays active until the end of the month you have paid for. After that the account becomes view-only, as above: screens keep showing their content and nothing is deleted.
Refunds
- If you're not happy in your first 30 days as a paying customer, email us for a full refund of that first payment. After that, monthly payments are non-refundable, but you can cancel to stop future charges.
- If the service is unavailable for an extended period because of a fault on our side, we will credit or refund affected days on request.
- Where consumer law in your country gives you additional rights, those rights apply.
Failed payments
If PayPal can't collect a payment, it retries automatically. We'll let you know, and after 14 days without payment the account may be paused (screens keep showing what they already have; the dashboard is unavailable until payment is made).
Questions
Email [email protected] with your account email. We answer billing questions within 2 business days.